This policy describes how Bulldog Technology Consultants, Inc. ("Bulldog," "we," "us") collects and handles information in connection with CareSafe, a patient communication service operated by Bulldog for participating medical practices.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information we collect
- Mobile telephone number, provided by you to your medical practice.
- Message content you send to, or receive from, your practice through the service.
- Message metadata — timestamps, delivery status, and the channel used.
- Health information you choose to include in your messages, which is handled as described below.
How we use it
- To deliver your messages to your medical practice and their replies to you.
- To organize and summarize your communications for your physician's review.
- To maintain a record of the communication as part of your care.
- To operate, secure, and troubleshoot the service.
We do not use your information for advertising, and we do not sell it.
Health information
Where Bulldog handles protected health information on behalf of a medical practice, it does so as a business associate under a written agreement with that practice, consistent with the Health Insurance Portability and Accountability Act (HIPAA). Your medical practice remains the custodian of your medical record.
Text messaging is not a secure channel and is not appropriate for emergencies. If you are experiencing a medical emergency, call 911.
Sharing
We share information only in these circumstances:
- With your medical practice — the intended recipient of your messages.
- With service providers that transmit messages on our behalf, such as our telecommunications carrier, and only as needed to deliver them.
- When required by law, or to protect the safety of a person.
We do not share your mobile number, your consent to be messaged, or your message content with anyone for marketing purposes, and we do not sell or rent this information.
Your choices
You may stop receiving messages at any time by replying STOP to any message. Reply HELP for assistance. Consent to receive text messages is not a condition of receiving care, and withdrawing it does not affect your treatment.
You may request access to, correction of, or deletion of the information we hold about you by contacting us at the address below. Requests concerning your medical record should be directed to your practice.
Retention and security
We retain messages for as long as needed to support your care and to meet the record-keeping obligations of the practice we serve, then delete them. Information is encrypted in transit and at rest, and access is limited to personnel who need it to operate the service.
Changes
We will post any changes to this policy on this page and update the effective date above.
Contact
Bulldog Technology Consultants, Inc.
Cambridge, Massachusetts, USA
greg@bulldogtechnologies.com